Where is kompleks kdn jalan duta

We used Waze to locate find the building as we were not familiar with the office. Then we could not find any parking…. Proceed to the counter take a queue number. The staff would need to sight your passport and MyKad. Note: The passport office is opened on Saturday but I strongly discourage you to go on Saturday especially nearing school holidays or holiday seasons because you would probably end up waiting for the whole day. The officer at the counter would then require you to insert your MyKad for thumb biometric verification and then have your photo taken.

They also have coats hanging nearby which you could use if you wish to look for formal. The photo is taken on the counter itself.

The officer would confirm your details such as address and contact details. They would need to retain your NRIC that is why you need to do the passport first. After that, you need to wait again for your queue to be called for payment.

Maybe another 20 to 3o minutes. Once your number is called, make the payment for the passport. The officer would return your original NRIC and a receipt. We were asked to come back on an hour to collect your passport. Since there is time, we decided to change our NRIC at the same time. We went to the counter to take our number. The officer at the counter asked a few questions confirm address, and contact details, etc.

And then have our photo taken. The counter also caters to senior citizens, the disabled and pregnant women to ensure that their applications are carried out smoothly. A Pakistani expatriate, who was at the deparment to check on his visa status, was largely happy with the service.

However, he said, it would be more convenient if some of the signage were in both Bahasa Malaysia and English. All these put together make happy employees, and happy employees work better and, in turn, will serve the public better. The main building consists of a podium, the tower and a multi-purpose hall. Facilities available include meeting rooms, an auditorium, a canteen, a surau and services such as a mobile post office, photostat and printing kiosk and a commissioner of oath. The Immigration Department handles between 12, and 14, passport applications per month, meaning about to applications per day.

We may do that again since the response had been overwhelming. Another plus point is that under the Budget, senior citizens and children below the age of two are now only charged RM two years and RM five years for the renewal of passports. For enquiries call, Passport renewal is usually within one hour and online applications can be made at www. Simply put, they were genuinely happy with the service rendered to them.

Previously, they were charged RM and RM, respectively. For enquiries call, Office hours are: Monday to Friday: 7. Immigration Department director-general Datuk Alias Ahmad said things have returned to normal in all offices except at the KDN Immigration Complex in Jalan Duta here which is still facing some glitches.

He said the application and renewal process for passports in Pudu, Sentul and Wangsa Maju in Kuala Lumpur yesterday had improved. Last week, it was reported that applicants had to wait for up to 72 hours as the department was facing teething problems following the installation of new printing equipment for the passports at its offices nationwide.